Adele was just one day away from her Las Vegas residency opening. But unfortunately, she’s had to postpone all show dates because of COVID-19’s impact on preparation. 

In a tearful video posted to Instagram Thursday evening (January 20), Adele announced the cancellation of her residency show, apologizing to fans and explaining the need for delay. 

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“I’m so sorry, but my show ain’t ready,” Adele said. “We’ve tried absolutely everything we can to put it together in time and for it to be good enough for you, but we’ve been absolutely destroyed by delivery delays and COVID.”

In the apology, the Grammy-winning singer said that half her team had gotten COVID, and some members are still sick, so it’s been impossible to finish the show. Rather than perform with an incomplete version, the team is taking time to recover and bring the show to fruition. 

“I can’t give you what I have right now, and I’m gutted,” Adele said. “I’m gutted, and I’m sorry it’s so last-minute. We’ve been awake for over 30 hours now trying to figure it out and we’ve run out of time. I’m so upset, and I’m really embarrassed, and I’m so sorry to everyone that’s traveled.”

The residency, titled Weekends With Adele, was set to run from January 21 through April 16 at the Colosseum at Caesars Palace. The headlining show came fresh off her first album in six years, 30, which debuted at number one on album charts in 30 countries. Tickets for the residency went on sale in December, and according to iHeartRadio, sold out in just six hours. 

All dates from the residency will be rescheduled in order to give Adele and her team time to “finish the show and get it where it’s supposed to be.” There’s no word yet on how soon refunds or rescheduled dates will be available, but Adele says her team is already at work on rectifying the situation.